Legal

Refund Policy

Last updated: May 26, 2026

We offer a 14-day money-back guarantee for new subscriptions. No questions asked.

This Refund Policy describes when and how you can receive a refund for CodeFlame subscription payments processed through Stripe.

1. Money-Back Guarantee

If you are not satisfied with CodeFlame, you may request a full refund within 14 days of your initial subscription payment. This applies to new subscriptions only (first payment per account).

To request a refund under this guarantee, contact us at billing@codeflame.dev within 14 days of the charge date with your account username and the email used for payment.

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:

Your subscription remains active until the end of the current billing period.
You will not be charged for the next billing cycle.
No partial refunds are issued for unused time in the current period, except as described in Section 3.

3. Exceptional Refunds

Outside the 14-day guarantee window, we may issue a partial or full refund at our discretion in the following cases:

Service outage: Extended downtime or critical bugs that made the platform unusable for a significant portion of the billing period.
Duplicate charge: If your payment method was charged more than once for the same billing period.
Billing error: If you were charged an incorrect amount due to a pricing error on our side.

To request an exceptional refund, email billing@codeflame.dev with a description of the issue and your account details.

4. Non-Refundable Situations

Refunds will not be issued for:

Subscription renewals that you forgot to cancel before the renewal date.
Accounts suspended or terminated due to violations of our Terms of Service.
Usage of third-party services (Claude API credits, GitHub Actions minutes, etc.) consumed through your workspaces.
Requests made more than 30 days after the charge date.

5. Refund Processing

Approved refunds are processed through Stripe and returned to the original payment method. Processing time is typically 5–10 business days, depending on your bank or card issuer.

6. Contact

For refund requests or billing questions, contact us at billing@codeflame.dev. Please include your account username and the email address associated with your payment.